I want to play the pet peeves game again!!!! This time the category is Facebook pet peeves!
Here are a few of mine:
-People who "like" their own comments or statuses. LAME-O
-couples who use their statuses or each other's walls to talk about all the physical things they are going to do to each other (usually in hidden terms). YUCK-O
-CONSTANT game invites from people even after you've hidden one app they attack your feed with a new one. STOP IT!
-When you post something seemingly innocuous as your status and someone finds a way to argue with you about it. My wall, my post, LEAVE ME ALONE ABOUT IT!
Ok, your turn!!!!!
Showing posts with label Random. Show all posts
Showing posts with label Random. Show all posts
Sunday, January 30, 2011
Monday, January 24, 2011
Delta Airlines
If I could write a letter to Delta Airlines customer service, it would go something like this:
Dear Delta,
I have a few tips for you that might help you in the customer service department. I have noticed that you have ranked at the bottom for customer service among airlines out there, and seeing as I have spent several years in the customer service industry, I thought I might have a few pointers to help you out.
1. When you say that you have a flight at 2:25pm every day, it is helpful to schedule an airplane to be at the gate at 2:25pm to actually make the flight. One thing that will really make your ratings tank is when people check in two hours early for their 2:25pm flight only to get to the gate and realize that it is not actually leaving until 3:15pm, or 4:30pm, or worse yet, 6:30pm. That doesn't sit well with anyone. So, do yourself a favor and make sure there's an airplane available at 2:25pm to take these people where they want to go.
2. Staffing, staffing, staffing!! I can't stress this enough. Staff your airports adequately. Running 3 flights back to back out of the same gate because there isn't enough staff to run 2 departure gates is unacceptable. Also, unacceptable is when 3 spaced out flights become 3 back to back flights because of delays. See point 1.
3. When there is a gate change, for the love of God, announce it. And get the airport to change the gate number on the monitors, just in case someone missed your unintelligible loudspeaker announcement.
4. People are paying lots of money to check their bags. When the bag arrives with a wheel missing and the pull handle broken, it doesn't look good for you. Just sayin'. If I was paying $60 to check my bag and it was all busted up when it came back, I'd be pretty upset. (Not my bag by the way, although you did manage to tear one of the zipper pulls off my expensive Travelpro suitcase. Not sure how you managed that one.)
5. Passengers traveling with lap babies who check their car seats actually need those car seats on the other end of their travels in order to leave the airport. You see, we cannot just say "Oh, well, I'll come back and pick it up." Our babies need to be in those car seats in order to travel. Next time you leave my car seat behind you can babysit my child for seven hours at the airport while my husband and I go out to dinner and to a movie. We will be back later to pick him up after all. Another note on car seats... Having many different types of loaner seats will ensure that you don't end up with babysitting duty. Offering me an infant seat for my 25lb. 2 year old isn't going to cut it.
6. Standard Operating Procedure (as well as common curtesy) suggests that if you do perchance leave my car seat behind, it should arrive on the next flight. I should not have to request that you write a letter to the ground crew at the Minneapolis airport and ask them pretty please with a cherry on top to send the car seat on the next flight out. It should automatically be there. Just in case this isn't SOP for Delta, your baggage agents, or ticketing agents, or whoever handles the claim should be smart enough to realize that they need to request that the car seat be on the next flight. Many times the passenger doesn't know there needs to be a written request posted, so they won't ask for it. Don't assume that just because they don't ask for it means they don't want it. Again, common sense, people. I'm pretty sure the frazzled mother with the screaming toddler would LOVE to have her $300 car seat back as soon as possible.
7. Lastly, when something does go wrong, APOLOGIZE to your customers! Don't treat them like it's their fault the airplane had a mechanical problem in Timbuktu and so is 5 hours late getting to MSP. Because I'm POSITIVE that one of your passengers booked on the MSP to ICT flight flew to Timbuktu and sabotaged the aircraft. Doesn't everyone want to spend more time in the airport??
I hope this helps.
Sincerely,
Sarah
(Of course I could never actually write this letter. After all, I'm just a non-rev.)
Dear Delta,
I have a few tips for you that might help you in the customer service department. I have noticed that you have ranked at the bottom for customer service among airlines out there, and seeing as I have spent several years in the customer service industry, I thought I might have a few pointers to help you out.
1. When you say that you have a flight at 2:25pm every day, it is helpful to schedule an airplane to be at the gate at 2:25pm to actually make the flight. One thing that will really make your ratings tank is when people check in two hours early for their 2:25pm flight only to get to the gate and realize that it is not actually leaving until 3:15pm, or 4:30pm, or worse yet, 6:30pm. That doesn't sit well with anyone. So, do yourself a favor and make sure there's an airplane available at 2:25pm to take these people where they want to go.
2. Staffing, staffing, staffing!! I can't stress this enough. Staff your airports adequately. Running 3 flights back to back out of the same gate because there isn't enough staff to run 2 departure gates is unacceptable. Also, unacceptable is when 3 spaced out flights become 3 back to back flights because of delays. See point 1.
3. When there is a gate change, for the love of God, announce it. And get the airport to change the gate number on the monitors, just in case someone missed your unintelligible loudspeaker announcement.
4. People are paying lots of money to check their bags. When the bag arrives with a wheel missing and the pull handle broken, it doesn't look good for you. Just sayin'. If I was paying $60 to check my bag and it was all busted up when it came back, I'd be pretty upset. (Not my bag by the way, although you did manage to tear one of the zipper pulls off my expensive Travelpro suitcase. Not sure how you managed that one.)
5. Passengers traveling with lap babies who check their car seats actually need those car seats on the other end of their travels in order to leave the airport. You see, we cannot just say "Oh, well, I'll come back and pick it up." Our babies need to be in those car seats in order to travel. Next time you leave my car seat behind you can babysit my child for seven hours at the airport while my husband and I go out to dinner and to a movie. We will be back later to pick him up after all. Another note on car seats... Having many different types of loaner seats will ensure that you don't end up with babysitting duty. Offering me an infant seat for my 25lb. 2 year old isn't going to cut it.
6. Standard Operating Procedure (as well as common curtesy) suggests that if you do perchance leave my car seat behind, it should arrive on the next flight. I should not have to request that you write a letter to the ground crew at the Minneapolis airport and ask them pretty please with a cherry on top to send the car seat on the next flight out. It should automatically be there. Just in case this isn't SOP for Delta, your baggage agents, or ticketing agents, or whoever handles the claim should be smart enough to realize that they need to request that the car seat be on the next flight. Many times the passenger doesn't know there needs to be a written request posted, so they won't ask for it. Don't assume that just because they don't ask for it means they don't want it. Again, common sense, people. I'm pretty sure the frazzled mother with the screaming toddler would LOVE to have her $300 car seat back as soon as possible.
7. Lastly, when something does go wrong, APOLOGIZE to your customers! Don't treat them like it's their fault the airplane had a mechanical problem in Timbuktu and so is 5 hours late getting to MSP. Because I'm POSITIVE that one of your passengers booked on the MSP to ICT flight flew to Timbuktu and sabotaged the aircraft. Doesn't everyone want to spend more time in the airport??
I hope this helps.
Sincerely,
Sarah
(Of course I could never actually write this letter. After all, I'm just a non-rev.)
Tuesday, January 5, 2010
Ugh
I hate January. Not to start out negative, but I really hate January. January is that boring little stretch of winter after the excitement of Christmas and before the light at the end of the tunnel in February. In Minnesota the light at the end of the tunnel really didn't come around until the end of March, but I'm really hoping that will be different in Kansas. Anyway, I'm not a winter lover. By the time January rolls around I've had enough. Funny since this fall in Kansas was ridiculously warm. It was in the 70's well into November!! But still, here we are in January and I'm like "ugh" already. Usually around this time of year my motivation flies out the window. Most people use January as a fresh start, but for me the year doesn't being until Spring!! I don't make New Year's resolutions. I don't keep them anyway. I make spring resolutions. Those are much more fun!!!
Wednesday, June 17, 2009
10 Things...
Normally I wouldn't clutter up my blog with things like this but I really liked this one so here it is!
10 things you wish you could say to 10 different people
1 –I'm still so very in love with you especially after 4 years!!!
2 – I love you so very much!!!
3 – I'm still mad at you.
4 – you are selfish and self centered (two different things in my opinion) and you need to get over yourself.
5 – Love your wife as Christ loves the church!!!!
6 – I wish you would just apologize to me and get it over with.
7 – I want to be better friends but I'm really bad at getting to know people! I need your help.
8 - Sometimes when you say things exactly as you're thinking them it comes off as rude.
9 – I miss you so much and wish we could live near each other again.
10 - I'm sorry.
9 Things About Yourself:
1 - I am disorganized and it sometimes drives me crazy that I'm like that.
2 - I have a mean streak that I'm not proud of.
3 – My family is from the east coast and although I was raised in the midwest I find alot of the midwestern culture strange.
4 – I love my husband and my son more than life itself.
5 – I love to travel and I miss being able to soooooooo much.
6 – I love to shop.
7 – I am best friends with my mom.
8 – If you ask me at any time if I'd rather be at the beach I would say yes, except if I'm already at the beach.
9 – I love airplanes and wish that I could fly them for a job! What could be better than getting paid to travel??
8 Ways to Win my heart
1 – My love language is gift giving and receiving, so let me give you stuff and make a big deal out of it, and be sure to send me stuff too!! :)
2 – Tell me you love me often!
3 – Be romantic!!!
4 – Allow me to have my feelings and don't make me feel bad for feeling them
5 – Show interest in the things I like to do and I will equally compromise on the things you like to do
6 - Love my family for who they are and the fact that they raised me to be the woman you love.
7 - Don't be afraid to stand up for me and be ready and willing to protect me.
8 – Let me cry when I need to without saying a whole bunch of stuff to try to get me to stop. (That just ticks me off!)
7 Things That Cross my Mind A lot:
1 – Derek
2 - Nathan
3 – the beach
4 – housework
5 – the beach
6 – Derek
7 – family
6 Things I Have to do Before I Die:
1 – Write a book
2 – Go to Hawaii again
3 –Go to Normandy (France)
4 – See my son get married
5 – fly an airplane
6 – learn to be content in all situations
5 People Who Mean A Lot to You:
1 – Nathan
2 – Derek
3 – Mom Dad and Bekah
4 – Nana and PopPop and Aunt Tina
5 –Brittany, Casey, Caleb, and Isaac
(What the heck! There are a lot more than 5!!)
4 Things You Can See Right Now:
1 –TV
2 – Derek's jumper
3 –our unity candle
4 – clock
3 Bands You Listen to Often:
1 – Le Crae
2 – Nickleback
3 – Whatever is on the radio
2 Things You do Before Bed:
1 – Kiss my son
2 – Pray with Nathan
1 Confession:
1 – I am still in my pjs. I need to go get ready for the day!!
10 things you wish you could say to 10 different people
1 –I'm still so very in love with you especially after 4 years!!!
2 – I love you so very much!!!
3 – I'm still mad at you.
4 – you are selfish and self centered (two different things in my opinion) and you need to get over yourself.
5 – Love your wife as Christ loves the church!!!!
6 – I wish you would just apologize to me and get it over with.
7 – I want to be better friends but I'm really bad at getting to know people! I need your help.
8 - Sometimes when you say things exactly as you're thinking them it comes off as rude.
9 – I miss you so much and wish we could live near each other again.
10 - I'm sorry.
9 Things About Yourself:
1 - I am disorganized and it sometimes drives me crazy that I'm like that.
2 - I have a mean streak that I'm not proud of.
3 – My family is from the east coast and although I was raised in the midwest I find alot of the midwestern culture strange.
4 – I love my husband and my son more than life itself.
5 – I love to travel and I miss being able to soooooooo much.
6 – I love to shop.
7 – I am best friends with my mom.
8 – If you ask me at any time if I'd rather be at the beach I would say yes, except if I'm already at the beach.
9 – I love airplanes and wish that I could fly them for a job! What could be better than getting paid to travel??
8 Ways to Win my heart
1 – My love language is gift giving and receiving, so let me give you stuff and make a big deal out of it, and be sure to send me stuff too!! :)
2 – Tell me you love me often!
3 – Be romantic!!!
4 – Allow me to have my feelings and don't make me feel bad for feeling them
5 – Show interest in the things I like to do and I will equally compromise on the things you like to do
6 - Love my family for who they are and the fact that they raised me to be the woman you love.
7 - Don't be afraid to stand up for me and be ready and willing to protect me.
8 – Let me cry when I need to without saying a whole bunch of stuff to try to get me to stop. (That just ticks me off!)
7 Things That Cross my Mind A lot:
1 – Derek
2 - Nathan
3 – the beach
4 – housework
5 – the beach
6 – Derek
7 – family
6 Things I Have to do Before I Die:
1 – Write a book
2 – Go to Hawaii again
3 –Go to Normandy (France)
4 – See my son get married
5 – fly an airplane
6 – learn to be content in all situations
5 People Who Mean A Lot to You:
1 – Nathan
2 – Derek
3 – Mom Dad and Bekah
4 – Nana and PopPop and Aunt Tina
5 –Brittany, Casey, Caleb, and Isaac
(What the heck! There are a lot more than 5!!)
4 Things You Can See Right Now:
1 –TV
2 – Derek's jumper
3 –our unity candle
4 – clock
3 Bands You Listen to Often:
1 – Le Crae
2 – Nickleback
3 – Whatever is on the radio
2 Things You do Before Bed:
1 – Kiss my son
2 – Pray with Nathan
1 Confession:
1 – I am still in my pjs. I need to go get ready for the day!!
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